Delivery Policy

XGIMI provides free shipping for orders above HKD1000 in Hong Kong and Macau (Not accept oversea transactions). Courier Fee of HKD40 would be charged for the local courier below HKD1000 (Extra quotation for remote areas, which we will contact you if necessary). Once we have received your order, we will process within 3-4 working days. You should receive our Shipment notification email with tracking number in short period of time when we have confirmed the payment.

In order to protect your interests, please provide your business or residential address when placing the order. SF Express self-pickup points are not accepted. If your order is classified as a high-risk order during the order placement or shipping process, we may wait until your identity will be confirmed before proceeding with the transaction details. We also reserve the right to process orders and send product procedures.

We will be using third party delivery service, we will pass only your name, telephone number and shipping address to the third party delivery company for delivery purpose. For details on how we will use your personal data, please refer to our Private Policy.

Please note we are unable to deliver some products to some regions/ countries. Please check the availability in product detail page before purchasing.  

Shipping time (after the shipping notification email):

Please note the above delivery time is just estimated, the final delivery time may vary depend on situations and subject to third party delivery company. We are not responsible for any delay or missing parcel in delivery caused by the third party company.

For enquiries about shipment, please contact our customer service team by email : cs@xgimihk.com or by whatsapp to +852 9721 2879 for assistance.