Troubleshooting

1) The 12-digit S.N. number is printed on the bottom of the projector;

2) Or in the system: System Settings > System Information > Serial Number

Our global version is available to overseas customers to provide more convenience and a better user experience. The compatibility issues may arise when switching because of the differences in firmware settings between the global and Chinese versions. It is not suggested to switch between these two versions, and XGIMI is not liable for the issues mentioned earlier.

1. Setting the iOS mirror projection method:
- Download and install 'MagiCast' APP from the Google Play Store.
- Connect your iPhone/iPad and XGIMI projector to the same Wi-Fi network.
- Open the 'MagiCast' APP on your projector.
- Select 'Screen Mirroring Output' in your iPhone/iPad control center (the icon shows two boxes).
- Mirror the projection by clicking on the name displayed on the MagiCast screen, such as 'RS PRO 3'.

2. Setting the Android mirror projection method:
- Download the "Google Home" APP on your mobile phone or tablet;
- Connect your phone or tablet and XGIMI projector to the same Wi-Fi network;
- Open "Google Home" on your mobile phoneor tablet, find "Other Delivery Devices" at the bottom, and click on the projector model to mirror the projection;

1. Wireless projection method
To watch Netflix on XGIMI products, start by opening the Google Chrome browser on your PC and using the cast function to project.

2. Wired connection method
HDMI cables can be used to connect mobile phones, laptops, stand-alone TV boxes, game consoles, and other playback devices to Netflix playback capabilities.

3. Download third-party software
a) First Download 'Desktopmanager' (*Don't type a space) or 'Desktop Launcher' from the Google Play store and install it on the projector.

b) Open 'Desktopmanager' or 'Desktop Launcher' and select 'Applications' to find 'Netflix (recommend)'.

c) Press 'Allow' the 'Desktopmanager' or "Desktop Launcher" to install applications;
d) Install 'Netflix (Recommend)' to start using it;

*Notice:
1. If installation is unsuccessful, please try the following steps.
- Uninstall and redownload;
- Restart the projector and download it again.

2. The "download through third-party software" method may not be available due to changes in Netflix usage policies, so it is recommended that the above methods 1 and 2 are the most stable;

3. Netflix can be viewed through various applications available in the Google Play store. If you want to use them, you can search for them and consult their installation and viewing methods. The playback quality is determined by the application's publisher.

4. Netflix does not allow mirroring wireless projection on mobile devices like mobile phones/tablets through Airplay, SmartView, etc. because of their digital copyright policy.

5. It is recommended to use the option of 'Netflix (Recommend)' for installation;

[Play music using Bluetooth pairing]

- Turn on Bluetooth on your phone or tablet, and then search for the projector model that you want to connect, such as 'Horizon Ultra'.

- On the home page, please press the steps as the following:
Settings > Remote Control and Accessories > Add Accessories > Searching for Accessories (until paired with your phone/tablet) > Bluetooth pairing requirements > Pairing > "Paired" will be displayed if the pairing is successful;

- At last, you are able to play music.

- If you do not need to project, you can use the remote control, press the 'Power button', and then select 'Turn off projection', so that you can play music independently without projecting.

[Play music through mirror projection]

- Ensure that both of your mobile phone and projector are connected to the same network.
- Play the song on your mobile phone.
- Use mirror projection.

1. iOS mirror projection setting method:
- Please download the 'MagiCast' APP from the Google Play Store in your projector;
- Connect iPhone/iPad and XGIMI projector to the same Wi-Fi network;
- Open the "MagiCast" APP on the projector;
- Select 'Screen Mirroring Output' in the iPhone/iPad's control center (the picture shows two boxes);
- Then click on the name of the 'Air screen' screen display, for example: 'Horizon Ultra' to mirror the projection;

2. Android phone/tablet projection setting method:
- Download the 'Google Home' application on your mobile phone/tablet;
- Connect your mobile phone/tablet and XGIMI projector to the same Wi-Fi network;
- Open "Google Home" on your mobile phone/tablet, find "Other Delivery Devices" below, and click on the projector model to mirror the projection;
- If you do not need to project, you can use the remote control, press the 'Power button', and then select 'Turn off projection', so that you can play music independently without projecting.

• When playing or streaming a 3D movie or video, click the "Shortcut" button on your projector's remote controller.
• Select '3D Video Setup'.
• Select the corresponding 3D mode (up/down 3D mode or left/right 3D mode).
• You will know that the 3D feature is enabled when the images combine and the display becomes blurry.
• On your XGIMI 3D glasses, adjust the buttons until you can see a clear image. Charge your 3D glasses before use. Please also ensure that your XGIMI 3D glasses are fully charged.
  
  *Note that using the XGIMI 3D glasses is recommended for an ideal viewing experience.

• Press the power button once to turn them on.
• Press a second time to adjust the image quality, and repeat until the image is clear.
• When playing 3D movies on your projector, you must choose between the 'up/down 3D' and 'left/right 3D' effects to optimize your viewing experience.

• Charging time: The 3D glasses take around two to three hours to get a full charge.
• Power on: Press the power button to turn on the 3D glasses. A green LED light will flash to indicate that the glasses are on.
• Power off: After use, long-press the power button for three seconds to turn the 3D glasses off. The glasses will go off after the green LED light flashes thrice.
• Standby status: The glasses will switch to standby mode After five seconds without detecting a 3D signal. During standby mode, the green LED light will flash every five seconds.
• USB charging: During charging, a red indicator light will appear. The red light goes off when the glasses are fully charged.
• Low battery mode: The green LED light will flash five times, then twice every ten seconds, when the 3D glasses are low on battery.
  *Note that if you are interesting on 3D glasses, please Whatsapp us at 97212879 for purchase order.